[Live Q&A] - The 95%: Shifting Focus to the Majority of Your Extended Workforce

Colin McDonagh Fireside Chat - LP-1

Join us on Nov. 17 at 10a PT /1p ET for a casual conversation with Colin McDonagh, International Contingent Workforce Business Partner Manager at Facebook

Most enterprise systems and processes for managing external talent focus primarily on temporary contingent staff. Whether it be the vendor management system (VMS) or the managed service provider (MSP), the solutions are designed for a narrow portion of the entire extended workforce. In some organizations, this is only about 5% of the external worker population while the rest of that workforce includes Statement-of-Work-based worked, outsourced vendors, and other independent contractors. 

Erika Novak, Head of Client Services at Utmost, will chat with Colin and explore why businesses should have full visibility over their entire talent mix. Companies should be including the larger populations (the 95%) into their purview and create visibility, centralize processes, collect data, and define success metrics. 

He will share with us why you can’t just focus on the 5% of the workforce, how you can begin to build systems for the majority of the external workforce, and why this approach is even better for hiring managers. 

Below are a few questions that you can expect to be discussed:

  • Why are we focused on the 5% of the extended workforce? 
  • What unique problems are faced with the other 95%?
  • What is the ideal state in managing this entire workforce? How can we get there?
  • What data is missing and what does success look like?
  • How does a CW Program, CWBP, or HRBP help in this case?
  • How can hiring managers create an ideal mix of internal and external talent?


Greg Muccio

Colin McDonagh (1)

Colin McDonagh has been in the Contingent Workforce industry for 10+ years.  He began his career on the staffing side before joining Allegis and working as the Program Manager for Microsoft Ireland. He moved onwards to become AGS’ Director of EMEA Operations and then International Operations before joining the Facebook team as an International Contingent Workforce Business Partner. 

Colin’s current role is Manager of a team of international CW BPs and focuses on planning, local regulation, policies, and the MSP’s international programs. He firmly believes that Contingent Workforce Business Partners play a strategic role and that HR can play a greater role in Contingent Workforce operations.

Erika Novak

Erika NovakErika Novak is a seasoned Contingent Workforce thought leader and practitioner with 14 years of experience. She has built and evolved Enterprise Contingent Workforce programs during her times at eBay and LinkedIn, consulted Fortune 500 companies while at Brightfield and has now moved into building products with Utmost as their Head of Client Services.