[Live Q&A] -Total Talent Acquisition: Getting Started and Key Challenges

Total Talent Acquisition - LP

Join us on Nov. 10 at 10a PT /1p ET for a casual conversation with Greg Muccio, Director of Talent Acquisition at Southwest Airlines on total talent acquisition.

Hiring managers often don’t know all the talent choices they have on the table - an employee, a contractor, a consulting firm, outsourced relationship, etc. Total Talent Acquisition allows the talent team to serve as an advisor to the business on what type of talent is best for the role or project. 

Traditionally, HR hired only employees and other departments focused on contingent or external labor. With Total Talent Acquisition, HR can focus on delivering the right resource to get the work done, regardless of classification.

In this conversation, Greg will share why Southwest Airlines pursued Total Talent Acquisition and how you can train your team and the business for this new approach. Below are a few questions that you can expect: 

  • What’s the strategic reasoning behind Total Talent Acquisition?
  • Describe how your team is organized and the roles & responsibilities
  • How do you change the team’s responsibilities in this new approach?
  • What do you communicate to the business?
  • How did you collaborate with Procurement?


Greg Muccio

Greg Muccio

Greg serves Southwest Airlines as a Director of Talent Acquisition in the People Department. In his role, Greg is responsible for leading Southwest’s Talent Acquisition Teams, employment branding, workforce development, and hiring strategy. This includes ten Teams consisting of 90 Leaders, Recruiters, Specialists, Analysts and Coordinators. Our responsibility includes hiring for all Operations, Corporate positions, Pilots, Maintenance and Engineering, Contingent Workforce, Sourcing, and the Campus Team. 

Greg is in his 19th year with Southwest Airlines and has served the entire time in the People Department. Previous roles have included Manager, Team Leader and SR Recruiter. Prior to SWA, Greg was in the staffing industry for 3 ½ years with Pro Staff serving as an onsite Manager, Direct Hire Specialist, and Account Rep. Greg is a graduate of UTA with a degree in Marketing and is married with one daughter.

Erika Novak

Erika NovakErika Novak is a seasoned Contingent Workforce thought leader and practitioner with 14 years of experience. She has built and evolved Enterprise Contingent Workforce programs during her times at eBay and LinkedIn, consulted Fortune 500 companies while at Brightfield and has now moved into building products with Utmost as their Head of Client Services.